FAQ

Shipping

Local (Singapore)

You can expect your order to be delivered within 2-4 business days from the date of order confirmation. 

Tracking information of your order will be sent to your email once your shipment has been dispatched by our courier partner.

International 

You can expect your order to be delivered within 7-14 business days from the date of order confirmation.

*Subject to COVID-19 delays depending on service level within the country.

Tracking information of your order will be sent to your email once your shipment has been dispatched by our courier partner.

Taxes & Duties: Import taxes & duties are charged by our courier partner and included in your shipping rate to give you a peace of mind when receiving your order. These charges must be paid by the recipient of the package. 

Unfortunately, UNRIVALED does not have control over these charges as import taxes and duties vary differently from country to country. 

Change in Order Details

Can I change my order details if I made a mistake by accident?

We try our best to process every order as soon as we receive them so that it gets to you the soonest. In the event that order details are wrong, we will assist to the best of our abilities to make the necessary changes.

Please note that once your order has been processed and dispatched, it will no longer be possible for us to make any changes.

Do send us a note as soon as possible at contactunrivaled@gmail.com if you require to make any changes.

Exchanges & Returns

What is UNRIVALED's exchange & return policies?

You may refer to our Exchange & Return Policies page here

Products & Sizing

Where can I find more information on products & sizing?

All our product pages come with detailed descriptions of the product. Alternatively, you may contact us at contactunrivaled@gmail.com if you require more assistance on our products.

Our Sizing Guide can be found here

Discounts & Promotions

I have a discount code, can I use it with my order?

Yes you can! However, discount codes are not stackable with any existing discounts/ promotions/ bundle deals & is not applicable to any new release items. 

Discount codes are automatically applied to valid items in cart only.